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How We Protect Your Personal Data

At m88.com login, your personal data is collected only for clear, stated purposes — account verification, transaction processing via DANA, OVO, GoPay, or QRIS, and customer support —…

Data collected for account use onlyNo third-party data salesDANA, OVO, GoPay & QRIS transactions encryptedRight to access or correct your dataContact us anytime to review your record
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m88.com login How We Protect Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Data Rights

If you have a question about how your personal information is stored, want to update a detail on your account, or wish to request deletion of non-essential data, our support team is available 24 hours a day, 7 days a week. You can reach us through live chat on the website, send a detailed request to our privacy email address, or use the in-app message centre if you are logged in from Jakarta or anywhere else in Indonesia. We aim to acknowledge every privacy request within 24 hours and resolve it within 7 working days.

Team online

Live Chat

Start a chat session directly on our website any time — available 24 hours a day. Describe your data query and an agent will pull up your account record within minutes to assist you.

Privacy Email

Send a written request to our dedicated privacy address for complex matters such as full data export or account deletion. We acknowledge receipt within 24 hours and resolve within 7 working days.

In-App Message Centre

When logged in on mobile or desktop, open the message centre under your account menu. This channel creates a timestamped record of your request, which is useful if you need written confirmation of changes made.

HOW WE HANDLE DATA

Our Six Privacy Commitments to You

We run data handling as an operational responsibility, not a checkbox exercise. Each commitment below describes a specific practice we follow — from how cookies are set on your browser to how…

Encryption in Transit and at Rest

All data sent between your device and our servers travels over TLS 1.2 or higher. Payment identifiers linked to DANA, OVO, GoPay, and QRIS are stored in encrypted fields that our front-end staff cannot read in plain text.

Cookie Control in Your Hands

We set session cookies for login state and analytics cookies to understand lobby navigation. You may clear or block non-essential cookies through your browser settings without losing access to your account or deposit functions.

Account Security Alerts

Whenever a new device logs into your account, we send an email alert to your registered address. If you did not initiate the login, the alert includes a direct link to freeze account access while you contact our support team.

Data Retention Schedule

Active account data is kept while your account remains open. If you close your account, transaction records required by financial regulations are retained for the legally mandated period; all other personal data is deleted or anonymised within 90 days.

Your Right to Access and Correct

You may request a full export of the personal data we hold on you at any time via email or live chat. If any detail — such as your registered email or phone number — is incorrect, we will update it within 5 working days of verification.

No Data Selling, Ever

We do not sell, rent, or trade your personal information to third-party marketers. Data is shared only with payment processors like DANA or GoPay to complete transactions, and with fraud-prevention services — both under strict contractual data limits.

Privacy Policy Questions We Hear Most

Below are the questions Indonesia account holders ask us most often about how their data is managed, who can see it, and what steps to take if they want changes made. Each answer reflects our current operational practice — specific, not vague.

We collect your full name, email address, date of birth, and any payment identifiers you link — such as your DANA or OVO account number. We also store your IP address, device type, and session timestamps to protect against unauthorised access.

Payment identifiers for QRIS, GoPay, DANA, and OVO are stored in encrypted database fields. They are transmitted only to the relevant payment processor to complete a transaction and are never exposed to our customer-facing staff in readable form.

Yes. Once your account is closed, we delete or anonymise all non-essential personal data within 90 days. Transaction records required under applicable financial regulations are retained only for the legally mandated period, after which they are also deleted.

Only authorised internal staff with a specific operational need, plus the payment processors required to clear your DANA, OVO, GoPay, or QRIS transactions. We never sell or share data with third-party advertisers, and any third-party processor must sign a strict data agreement.

Contact us via live chat or send a request to our privacy email address. We acknowledge the request within 24 hours and deliver your data export within 7 working days. Eligibility and scope of exported data depends on local law.

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is navigated. You can block or clear non-essential cookies through your browser settings at any time without losing the ability to deposit or withdraw.

We send an email alert to your registered address whenever a new device accesses your account. The alert contains a direct link to freeze access immediately. Follow that link, then contact our 24-hour live-chat team to review the session logs and secure your account.

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